Oragne County Wedding Photographer Jen OSullivan » Boutique Wedding Photography based out of Orange County, California with studios in Irvine, Beverly Hills, and Pasadena.

Such an odd world we live in. So many ways to communicate… things are getting a bit confusing! I was speaking with a friend of mine, Peter Garr about the issue of communication confusion: when a client sends you some important information and you cannot locate which avenue it was sent by. Was it a Facebook message or an email? Did they text me or IM me? Is the message on my land line or cell phone? It can be tricky keeping track of them all! Here is an idea that may help you track things. Along with your hard copy contract or agreement, keep another paper (or write on the back of the main contract) any important things discussed through any avenue. If you are not a paper trail person, then have a word file in the project folder of that client. Whenever something is discussed open that file right away and copy and paste the conversation into that file (or export emails directly to that file.) With Facebook, you should be getting notifications through your email with the message embedded. With any email account when you click on the message you can save it under File — Save and have it as a text file directly in your project folder. Keeping records of emails, and other conversations is important for many reasons, one of which is legal. You must, as a business owner keep track of dates and who said what. I like to have things in writing from my client’s via email, so if I have a phone conversation, the moment I get off the phone, I write an email recapping everything we talked about and then ask for a confirmation email back with their agreement. If your business is your livelihood, then you should make this a habit or you will trip up someday and that would not be good! This all goes back to my “Touch it Once” motto. The moment some form of communication that is important happens between you and a client, get it documented.

Jen is a boutique wedding photographer based out of Beverly Hills, California.
She specializes in alternative, photojournalistic wedding photography and is known for capturing the unique definitive moments during your event.

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Copyright © 2009 by Jen O’Sullivan http://www.jenosullivan.com